Privacy Policy for Ultra Express and Transportation Service
Last Updated: November 5, 2024
At Ultra Express and Transportation Service (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. It also explains your rights under the General Data Protection Regulation (GDPR) and the Jamaican Data Protection Act.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Full name, address, email address, telephone number, and Tax Registration Number (TRN).
- Transaction Information: Details of the packages you send or receive, including tracking details and shipping history.
- Payment Information: Billing and payment details, including payment method information.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide and manage our courier and transportation services.
- To process transactions, including pickup, delivery, and returns.
- To communicate with you regarding your shipments, including updates, notifications, and customer support.
- To comply with legal obligations, including those related to tax, anti-fraud, and regulatory requirements.
- To improve our services and enhance user experience on our website.
3. Legal Basis for Processing
Under the GDPR and Jamaican Data Protection Act, our legal bases for processing your data include:
- Consent: When you have provided explicit consent for us to collect and use your personal data.
- Contractual Necessity: To perform our obligations under a contract with you, such as fulfilling your shipping and courier requests.
- Legal Obligations: To comply with legal and regulatory obligations.
- Legitimate Interests: To improve our services, safeguard our systems, and conduct regular business activities.
4. Sharing Your Information
We may share your personal data with third parties under the following circumstances:
- Service Providers: We may work with third-party service providers who assist us in delivering our services, such as payment processors, logistics providers, and IT service providers. These providers are required to adhere to data protection laws and maintain the confidentiality of your information.
- Legal Compliance: We may disclose your personal data to regulatory authorities, law enforcement, or other legal entities if required by law or to protect our legal rights.
5. International Data Transfers
Your personal data may be transferred outside Jamaica or the European Economic Area (EEA). In such cases, we ensure adequate safeguards are in place, such as standard contractual clauses or other mechanisms recognized under GDPR and Jamaican law, to protect your information.
6. Data Security
We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and restricted access to personal data.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, tax, and regulatory obligations. When no longer required, we securely delete or anonymize your data.
8. Your Rights
Under the GDPR and Jamaican Data Protection Act, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data, subject to legal and contractual restrictions.
- Right to Restrict Processing: You may ask us to limit the processing of your personal data under certain conditions.
- Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
- Right to Object: You may object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, please contact us using the information provided in Section 10 below.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide relevant advertisements. For more information, please refer to our Cookie Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Ultra Express and Transportation Service
Office@ultraexpressja.com
1876-999-2622
Kingston, Jamaica.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for the latest information on our privacy practices.